Privacy Policy
Effective Date: September 30, 2026
Green Pastures (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information through greenpasturesaustin.com (the “Website”) and related online inquiries, reservations, purchases, and communications.
This policy covers Website activities relating to The Inn at Green Pastures, Mattie’s, Henry’s Nite & Day, and our wedding and event services.
Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
You may provide personal information when you contact us, subscribe to our newsletter, inquire about an event, make a reservation, or purchase a product or gift card. This may include:
- Your name, email address, telephone number, and mailing or billing address.
- Reservation details, including requested dates, number of guests, and preferences.
- Event details, including event type, preferred date, estimated attendance, and information about your plans.
- Purchase and transaction information.
- Messages, requests, and other information you choose to submit.
Reservations and payments may be handled through third-party platforms. Those providers may collect payment information and other details needed to complete your transaction.
Information Collected Automatically
When you visit the Website, we and our service providers may collect information such as your IP address, browser and device details, operating system, referring website, pages viewed, and the dates and times of your visits.
We may also collect information about how you navigate the Website and interact with its content and features.
Information From Third Parties
We may receive information from reservation platforms, event management services, payment processors, and other providers when needed to fulfill your request, manage a transaction, or provide our services.
How We Use Your Information
We use personal information to:
- Respond to questions and provide customer support.
- Process and manage reservations, purchases, and event inquiries.
- Communicate about bookings, transactions, requested services, and related changes.
- Send newsletters, property updates, and promotional offers when permitted by law.
- Operate, maintain, secure, and improve the Website and our services.
- Understand visitor engagement and measure Website and marketing performance.
- Deliver relevant marketing and advertisements, subject to applicable law and your privacy choices.
- Prevent fraud, investigate misuse, and protect our guests, business, and service providers.
- Meet legal obligations and establish, exercise, or defend legal claims.
Where required by law, we obtain consent before using personal information for particular purposes.
Cookies, Analytics, and Advertising Technologies
We and our service providers may use cookies, pixels, and similar technologies to operate the Website, remember preferences, measure performance, understand visitor engagement, and improve our services.
These technologies may collect information such as your IP address, browser and device details, pages visited, referral sources, and interactions with Website content. We may also use tools such as heatmaps and session recordings to understand visitor navigation and identify opportunities to improve the Website.
We may use analytics and advertising services to measure the effectiveness of our marketing and deliver relevant advertisements on other websites or platforms. These services may collect information about your activity over time and across websites, subject to applicable law and your privacy choices.
You can manage cookies through your browser settings and, where available, through the Website’s privacy controls. Blocking certain cookies may affect Website functionality.
How We Share Information
We may share personal information with:
- Service providers: Companies that support website hosting, reservations, event management, payment processing, email delivery, analytics, marketing, security, and customer support.
- Relevant business operators: The entities operating the hotel, restaurants, or event services involved in your request, as needed to provide those services.
- Analytics and advertising partners: Providers that help us understand Website usage, measure marketing performance, and deliver relevant advertising, subject to applicable law and your privacy choices.
- Legal and regulatory recipients: When disclosure is required by law or reasonably necessary to protect rights, investigate fraud, or address security concerns.
- Parties to a business transaction: In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to applicable requirements.
- Other recipients you authorize: When you direct us to share information or give us permission to do so.
Sale of Personal Information and Advertising Choices
We do not sell personal information for money.
Some disclosures through advertising technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws, even when no money is exchanged.
To ask about our practices or submit a privacy request, contact theinn@greenpasturesaustin.com.
Third-Party Services and Links
The Website may link to or embed third-party services for reservations, event inquiries, dining bookings, gift cards, payments, maps, or other features.
Information handled by these providers may also be subject to their own privacy policies. We encourage you to review those policies before submitting information.
This Privacy Policy does not govern the independent privacy practices of third-party websites or services.
Marketing Communications
You may unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us.
Unsubscribing from marketing does not prevent us from sending messages needed to manage your reservation, purchase, event, or other requested service.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal, tax, accounting, and security requirements.
Retention periods vary based on the type of information, the reason it was collected, and applicable obligations.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure.
Please avoid submitting payment card information or other sensitive personal information through general contact forms or ordinary email.
Your Privacy Rights
Depending on your location and the laws that apply to our business, you may have rights to:
- Confirm whether we process your personal information and request access to it.
- Correct inaccurate personal information.
- Request deletion of personal information.
- Obtain a portable copy of certain personal information.
- Opt out of the sale of personal information, targeted advertising, or certain profiling.
- Withdraw consent where processing relies on consent.
- Appeal a decision concerning your privacy request.
To submit a request, email theinn@greenpasturesaustin.com with the subject line “Privacy Request.” Please describe your request and provide enough information for us to respond.
We may request information reasonably necessary to verify your identity or the authority of someone acting on your behalf, where permitted by law. We will respond within the timeframe required by applicable law.
Certain information may be retained, or requests limited, where permitted or required by law.
If we deny a request, you may appeal by contacting the same email address with the subject line “Privacy Appeal.” Where required, our appeal response will explain how to contact the appropriate regulator.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Children’s Privacy
The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information through the Website, please contact us so we can investigate and take appropriate action.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will post the updated policy on this page and revise the effective date.
Where required by law, we will provide additional notice or obtain consent.
Contact Us
For questions about this policy or our handling of personal information, contact:
Green Pastures
Attn: Privacy Requests
811 West Live Oak Street
Austin, TX 78704
Email: theinn@greenpasturesaustin.com
Phone: (512) 640-2000